Job Description

The Senior Manager, Digital Technology, will partner with our technology and operations team for Ecommerce to architect, design, and deliver business initiatives that drive revenue and/or improve efficiency. The individual will maintain an in-depth view of the organization’s technologies and architectures. This role will be accountable for an aspirational roadmap for the Digital stack with a focus on industry specific trends, emerging technologies, and strategic differentiators. The individual will present and socialize the current and future state of Digital Products and Platforms to various stakeholders. This role will report to the Director of Ecommerce.

This is a hybrid role, we work on site 4 days and remotely 1 day, weekly.

Responsibilities

• Own, ideate, architect, and drive the projects in ecommerce roadmap.
• Manage and optimize digital payment processors, fraud systems, and gateways to ensure seamless, secure transaction flows.
• Oversee site jobs, scheduled tasks, and overall site performance monitoring to ensure 24/7 platform stability.
• Evaluate emerging technologies around Salesforce and build a path for adoption into the current technology stack.
• Partner with multiple teams to create prototypes, provide resolutions, and proof of concepts.
• Establish non-functional benchmarks and corresponding requirements across platforms ensuring the overall architecture is scalable, high performing, and is supportable.
• Evaluate, design, scope, and document integration efforts for new products, processes, technologies, and solutions.
• Conduct evaluation of 3rd party solutions relative to business requirements and processes and guide formulation of solution recommendations.
• Proactively identify systems and tools requiring technology refresh and create the future state architecture.
• Conduct feasibility studies, point-of-views, competitive and impact analysis to support various strategic and tactical business needs.
• Create and maintain key architecture artifacts, including current state, transition state, and future state of the overall digital ecosystem and establish Digital point of view.
• Define the future state technology strategy for key business capabilities, align with key business and technology stakeholders and establish vision and platform roadmap.

Qualifications

• Minimum 10 years of Digital Solution Architecture experience in Retail or Consumer web environment.
• Bachelor’s degree in Computer Science, or Applications, or related technology field, OR equivalent work experience.
• Excellent analytical and technical skills and ability to lead, direct and challenge teams in process, methods, and approach.
• Experience working on Salesforce Commerce Cloud (SFCC) eCommerce platform and sound knowledge of Web Applications on various infrastructures.
• Strong understanding of SFCC, SFRA, CDN, NodeJS, ETL, Build Processes, Web Vitals, Code quality evaluations, and Microservices.
• Expertise in Atlassian processes; hands-on experience with Jira and Confluence is a must for project management and documentation.
• Strong understanding of Inventory Management Systems (IMS) and their integration within an omni-channel retail ecosystem.
• Proven experience setting up and managing Customer Data Platform (CDP) environments to drive personalization and data unity.
• Deep understanding of ESP integrations, specifically experience with Cordial or similar high-frequency data-driven marketing platforms.
• Experience integrating and managing automated tax calculation systems (e.g., Avalara, Vertex).
• Experience in implementation and integration of various solutions such as Product Information Management (PIM), Content Management Systems (CMS), Digital Asset Management (DAM) and A/B Testing Solutions.
• Demonstrated ability architecting multi-tenant systems and platforms with a focus on building reference applications, across a variety of platforms.
• Deep understanding of Content Delivery Networks, Network traffic routing and Service Workers.
• Strong understanding of Payment and Order Management systems and integration concepts – REST, SOAP, Batch, SFTP, API Gateways.
• Experience in headless architecture, progressive web apps as well as API Orchestration with an overarching focus on performance optimization.
• Prior exposure or experience in one of the cloud providers like AWS, GCP or Azure.
• Knowledge of Sales Force Marketing Cloud and Sales Force Service Cloud is a plus.
• Knowledge of IT security and regulatory compliance (PCI, PII, etc.).
• Strong understanding of ecommerce ecosystems and processes that include end-to-end data flows and processing from order management, fulfillment, payments, customer service and other back-end systems.

Benefits

• Career pathing
• Work-life balance
• Training
• Paid time off
• Pet Insurance
• Tuition Reimbursement
• Employee Discount
• Employee Assistance Program (EAP)
• Comprehensive benefits package including medical and dental insurance with partial employer contributions, vision insurance, company-paid basic life insurance, Accidental Death & Disability Insurance, Supplemental Life insurance, 401(k) with a company match, and commuter benefits.
• This role may have the opportunity to earn an annual target bonus based on several factors including Company and individual performance, subject to the terms and conditions of the Company’s bonus plan in effect from time to time. Details regarding the plan are outlined in each employee’s plan agreement.

Why You'll Love Working Here

Here you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed— guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment— along with competitive salaries and comprehensive benefits programs.

What We Value

• INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. We protect the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place, and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
• PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
• CULTURE & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.

The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non-discriminatory business factors specific to the position or location.

We are an equal opportunity employer and are committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.