About the Job

• The ITSM Developer provides value to IT service capabilities by supporting IT Services Management (ITSM) Products and engineering improvements to ITSM environments by improving user experience and developing automations.
• In this role, you will support multiple SaaS products including but not limited to, ServiceNow, Vonage, Azure IdP. You will partner closely with other members of the IT and Infrastructure team, and other business departments to develop and optimize shared IT services.
• This role will be accountable for maintaining ITSM Products under the IT services management as well as identifying, designing, and implementing improvements thus enhancing user experience and maturing system automations.

Job Responsibilities

• Develop, maintain, develop, and enhance applications on ServiceNow platform including, but not limited to, ITSM, SPM, APW, CMDB, ITOM/ITAM, CSM, ATF, DevSecOps, Service Portal, custom application development, etc. using an Agile approach.
• Create and present and implement ideas on how to improve processes and procedures involving IT Service Management improving end-user experience.
• Deploy, maintain, and audit IT managed SaaS applications leveraging SSO, Just-in-Time-Provisioning, ensuring compliance and adherence to document retention requirements.
• Partner with other application owners enabling SSO and Just-in-Time-Provisioning for SaaS applications using SAML/Azure AD.
• Develop and integrate Hub and Spoke features in IT Service Management to service account creation/management as well as group assignment in AD/Azure AD to automate those processes.
• Customize ServiceNow applications and facilitate roll out of new applications and modules and configure application UI, workflow, and API.

Education, Experience, and Skills

• +4 years of experience designing, implementing, and improving IT Service Management (ITSM) tools such as ServiceNow, Jira Service Management, or ZenDesk.
• +2 years of experience ensuring comfort with multi forest Microsoft Active Directory, Microsoft Azure Active Directory in hybrid environments, and OpenLDAP integrations.
• Extensive backend development experience with JavaScript’s programming language and how it applies to ServiceNow.
• Effective communicator of technical issues and solutions to multiple organizational levels internally and externally.
• Experience with designing, modifying, developing, writing, and implementing software programming applications.
• Expertise with hybrid Microsoft enterprise infrastructure design and support.
• Experience in compliant environments, including HIPAA and/or HITRUST.

Work Environment

• Work is primarily performed in an office setting with a typical climate-controlled environment or at home (work from home).
• Occasional exposure to manufacturing or warehouse areas, which may involve loud noises, dust, and varying temperatures.
• This role may require occasional travel to client sites, with potential exposure to outdoor weather conditions.
• Standard work hours are Monday through Friday, 9 AM to 5 PM EST, with occasional overtime required during peak periods.

Our Culture

We are dedicated to cultivating an environment where creativity and innovation thrive. We believe in the power of community and collaboration, where diverse perspectives are embraced, and every voice contributes to our shared success. Our team is a vibrant mix of professionals who challenge and support each other in equal measure, fostering growth both personally and professionally. When you join us, you're not just taking on a job—you're joining a movement. A movement that champions curiosity, embraces change, and believes in making an impact, one patient at a time. Cultural principles we live by:

• Be bold in our vision & brave in our execution.
• Communicate directly, with empathy.
• Do what we say we're going to do.
• Be adaptable to change.
• Operate with a bias for action.

Benefits include:

• Paid Time Off (PTO)
• Health, Dental, Vision and Life insurance
• 401k Retirement Savings Plan
• Employee Discounts
• Voluntary benefits