20439 – Analyst, DTC Information Technology

August 23, 2022
NYC / Remote
Job Type
$85K - $100K
Job ID Number
Jarvis Walker Recruiter
David Ruiz


Point of contact for all production issues and operational support status of all global ecommerce sites (as assigned) including related internal and third-party applications and services that support the ecommerce platform.


Essential Duties & Responsibilities


  • Log and track ecommerce platform production issues and see them through to resolution.
  • Communicate effectively with e-Commerce development teams, business partners, and IT partners to prioritize, mitigate, resolve and report on root-cause.
  • Leverage hands-on experience to lead team to triage and escalate issues to third level support as appropriate.
  • Sterling OMS Alert and Exception monitoring to help manage day-to-day OMS activity and maintain system health.
  • Salesforce Commerce Cloud (SFCC) Operational tasks including user management/audits, job monitoring, application/release support.
  • Work closely with the developers, release managers, and first-level service desk support team to facilitate acceptance and release of new systems and features.
  • Deliver regular site performance reports daily, weekly and monthly.
  • Track and gather data for measuring operational trends and identifying areas for improvement.
  • Maintain quality service by establishing and enforcing organizational standards.
  • Demonstrate the ability to complete multiple tasks under pressure.
  • Maintain operational documentation and knowledge base to streamline incident resolution.


Experience, Skills & Knowledge


  • Progressively responsible work experience in Computer Science, Information Systems, Project management or another related field.
  • At least 3 - 5 years hands on technical experience in ecommerce or OMS development, software quality assurance or infrastructure environments.
  • Knowledge of the ecommerce business model (i.e., Fulfillment/Shipping needs, Customer Service, User Experience, promotions planning, etc.) a plus.
  • Sterling OMS and/or Salesforce Commerce Cloud experience required.
  • Ability to interact effectively with internal business teams, at different levels of the organization.
  • Strong organizational, time management, communication, process orientation and problem-solving skills with multiple clients/vendors/projects.
  • Microsoft Office, JIRA experience.
  • Self-motivated and results oriented.
  • Ability to work effectively individually and in a team environment.
  • Excellent written and verbal communication skills.
  • Willing to work flexible hours, as needed, to hit project deadlines or address production issues. Limited evening and weekend work is required.

Location: Remote / NYC

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