20351 – Digital Technology Product Mgmt Lead (Director) – Platform

Published
June 16, 2022
Location
Remote
Job Type
Compensation
$180K
Job ID Number
20351

Description

Our client is looking for an experienced, customer-centric Product Management Lead (Director) to oversee the strategy and roadmap for its global Digital Platform team. This role will encompass oversight of the full site funnel globally, including expansion of the platform into new markets and tailoring the site experience to local needs. In this capacity, the role will be responsible for driving the platform's growth and innovation via defining, initiating and managing implementation of best-in-class user-facing experiences and internal tools. The leader in this role will partner closely with cross-functional global stakeholders within marketing, technology, business, and creative teams to develop optimal customer experience solutions that drive our digital business.

This position requires great vision, technical depth, communication, and partnership skills. A high degree of comfort in leveraging data to influence decisions is critical, as well as a proven track record of driving results via internal and external relationship management. The optimal candidate will be passionate about driving our next generation of customer experiences, and focused on delivering significant, measurable business and customer impacts.

Essential Duties & Responsibilities

• Lead the product vision and strategy for company’s global front-end platform experiences across all aspects of the consumers’ journey to elevate the brand, and drive customer engagement, acquisition, retention, as well as conversion.
• Combine a strong understanding of user needs with a deep understanding of business goals, as well as technical dependencies, to ideate, champion and execute solutions that deliver value.
• Drive business requirements and the product definition of both core and innovative feature sets that will ensure a seamless end-to-end experience for customers.
• Guide global cross-functional teams to generate new product ideas, leading the discovery to research and analyze for feasibility, as well as customer and business impact.
• Translate strategic product roadmap into detailed requirements that provide clarity to complex problems and work with user experience/design, engineering and QA teams to execute and deliver high-quality solutions.
• Prioritize and coordinate the execution of features against specified timelines to meet key business goals.
• Establish clear objectives and monitor key results against goals to define and measure the success of initiatives.
• Identify and lead efforts to analyze results, creating a feedback loop to continuously learn, improve performance, and discover opportunities for growth and further optimization.
• Create insights to guide the strategy and corresponding product roadmap through understanding customer’s needs and behaviors, competition and emerging technologies.
• Develop relationships and partner closely with key business partners to gain strong internal alignment and maintain tight communication around expectations and status.
• Communicate with executive level stakeholders globally, including regularly leading facilitated discovery and vision sessions, presenting findings and priorities, and negotiating tradeoffs.
• Understand consumer trends, competitive products, and the shifting digital landscape to apply insights to roadmaps that deliver added value.

Experience, Skills & Knowledge

• 10+ years of experience and proven success in translating business strategy and analysis into successful consumer products.
• 5+ years as a Product Manager working on frontend ecommerce experiences and complex systems.
• 3+ years as a direct people manager with supervisory accountability.
• Global experience and Salesforce Commerce Cloud experience preferred.
• Proven track record of successfully launching new product features that drove significant value
• Compelling and effective at executive-level communicating and presentations. Comfortable in a highly matrixed, iterative development environment and good at balancing collaboration and advocacy.
• High level of intellectual curiosity and comfort with bringing definition and structure to ambiguity.

 

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